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Car accidents are stressful, even if they’re just a minor one. In those first few minutes, your head’s spinning, your heart’s racing, and you’re not sure what to do next. That’s why knowing what to do can save you from a lot of trouble.
Sydney drivers, here’s a guide to help you know what to do after an accident, especially when you need an accident towing service.
First Things First, Stay Safe
First, check yourself and your passengers for injuries. If anyone is hurt, call 000 right away. Next, turn on your hazard lights. If it’s safe, drive your car out of traffic. When you are stuck, stay inside the vehicle, keep your seatbelt on, and wait for someone to come to your rescue.
Know When to Call Emergency Services
You don’t need to call in the police for every accident, but in NSW, you must call them if:
- Someone is injured or trapped
- A driver is under the influence
- One party refuses to exchange details
- A vehicle needs towing, and you haven’t reported the incident yet
When in doubt, call the police or report online within 24 hours.
Do You Need to Swap Details?
Yes, you are legally required to exchange:
- Name and address
- Vehicle registration
- Insurance details (if asked)
Also, grab the other driver’s phone number and look for any witnesses nearby. Don’t argue or admit fault, stay calm and stick to the facts.
Take Photos
Capture photos of the damage, license plates, and any nearby signs or traffic lights. These could come in handy for your insurer as well as protect you in case there is any fallout.
Don’t Let Just Anyone Tow Your Vehicle
In Sydney, you have the right to choose your towing service. You are not obligated to go with whoever shows up first, especially since multiple trucks can turn up without you even calling them.
Look for a licensed truck (number plates ending in TT) and never feel pressured to sign anything. The driver should provide a Towing Authorisation Form before hooking up your vehicle. Read it carefully and keep a copy.
Find the best towing service before you go on a long trip, so you are prepared for any emergency.
Having our contact number in your phone can come in handy at any time.
Talk to Your Insurer Before You Tow
Before you say yes to the first tow truck that shows up, call your insurance provider.
Why? Because your insurer might already have a plan and a budget for this exact situation.
Here’s why you should call your insurance company.
- They tell you whether the insurance policy covers towing or not.
- They may have towing partners to speed up the claim process.
- They’ll tell you where to tow the car to avoid extra moves.
- They’ll guide you through your next steps after the crash.
Bonus tip: Save your insurer’s roadside or claims number in your phone before you ever need it.
Bonus tip 2: Always keep the contact number of a trustworthy towing service, so you’re not stranded with a broken-down or damaged car and don’t know who to call.
Not covered for towing? Then it’s even more important to know what you’re agreeing to when that tow truck rolls in. Always ask for a breakdown of costs and read the paperwork before signing.
Pro Tips for a Smooth Towing Experience
- Know where you want your car taken (home, a repair shop, or your insurer’s location).
- Take your personal items before the car is towed.
- Call your insurer as soon as possible; they might have preferred repairers or additional advice.
- Never sign blank paperwork and ask for copies of everything.
Always Stay Prepared for Towing
NSW sees 10,000+ serious injuries from road crashes every year. In Victoria, rear-end collisions are a common occurrence that leaves the vehicle in no shape to drive. Accidents peak on Fridays and during afternoon traffic, so stay alert and have a plan in place, especially if you are going on a road trip.
Why Choose United Towing?
We have been towing vehicles in Sydney for over 40 years. We are one of the leading accident towing services because of:
- Fast response and 24/7 accident towing
- Licensed and insured operators
- Honest pricing with no surprises
- Safe storage and drop-off options
Save the Number, Just in Case
We hope you never need a tow, but if you do, knowing who to call for towing can relieve half of your stress. Make sure you have our number saved, just in case you need licensed and experienced towing services in Sydney.
United Towing Service
02 9533 2100